Last updated: September 2026

Privacy Policy

Bloom Within Counseling, PLLC (“Bloom Within Counseling,” “we,” “us,” or “our”) operates the website bloom-within-counseling.com (the “Site”). This Privacy Policy explains how information may be collected, used, and protected when you visit or interact with our Site.

1. Information We Collect

Information You Provide Voluntarily

We may collect personal information that you voluntarily provide through the Site, such as through a contact form or email inquiry. This may include your name, email address, phone number, and any other information you choose to include in your message.

Please do not submit sensitive health or clinical information through the website contact form or standard email. These methods should not be considered secure channels for communicating protected health information (PHI).

To schedule therapy or provide information related to your care, please use the secure scheduling or client platform provided for that purpose.

Information Collected Automatically

When you visit the Site, certain information may be collected automatically through cookies, analytics tools, and similar technologies. This may include:

• IP address and general geographic information

• Browser and device information

• Operating system

• Pages visited and time spent on the Site

• Referring websites or search terms

• General information about how visitors interact with the Site

This information may be used to understand how visitors use the Site, evaluate website performance, and improve the content and user experience.

2. How We Use Information

Information collected through the Site may be used to:

• Respond to questions or inquiries

• Provide information about Bloom Within Counseling and its services

• Maintain and improve the Site

• Understand how visitors find and use the Site

• Protect the security and functionality of the Site

• Comply with applicable legal or regulatory requirements

Bloom Within Counseling does not sell or rent personal information submitted through the Site.

3. Cookies and Analytics

The Site may use cookies and similar technologies to support website functionality and understand how visitors interact with the Site.

Cookies are small files that may be stored on your device when you visit a website. Depending on your browser settings, you may be able to block, limit, or delete cookies. Disabling certain cookies may affect the functionality of some portions of the Site.

The Site may also use analytics services to better understand website traffic and visitor behavior.

4. Third-Party Services

Bloom Within Counseling uses third-party services to support website functionality, scheduling, client management, and other business operations. These may include:

• Google Analytics or similar tools for website traffic and performance information

• Headway for scheduling and client management for clients using insurance

• SimplePractice for scheduling and client management for private-pay clients

• Third-party review or website tools used to display reviews or other content

When you leave this Site and provide information directly to a third-party service, the collection and use of that information are governed by that service’s own privacy and security practices.

Bloom Within Counseling does not control and is not responsible for the privacy practices of independent third-party websites or services.

5. HIPAA and Clinical Information

This Privacy Policy applies to information collected through the public website. It is separate from the privacy protections that apply to information created or maintained as part of your therapeutic relationship with Bloom Within Counseling.

Protected health information associated with therapy services is handled in accordance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), when applicable, and the Notice of Privacy Practices provided to clients.

Please use the appropriate secure client platform when submitting clinical information or other sensitive information related to your care.

6. Data Security

We take reasonable administrative and technical precautions to protect information submitted through the Site from unauthorized access, use, alteration, or disclosure.

However, no website, electronic communication, or method of transmitting information over the internet can be guaranteed to be completely secure. For this reason, sensitive clinical or health information should not be submitted through the public website contact form or standard email.

7. Children’s Privacy

The public Site is not directed toward children under the age of 13, and Bloom Within Counseling does not knowingly collect personal information directly from children under 13 through the Site.

Parents or legal guardians seeking therapy services for a minor should use the appropriate scheduling and client platform or contact Bloom Within Counseling directly.

If you believe a child under 13 has submitted personal information through the Site, please contact us.

8. External Links

The Site may contain links to websites or services operated by third parties. Bloom Within Counseling is not responsible for the content, security, or privacy practices of those external websites.

We encourage visitors to review the privacy policies of third-party websites before providing personal information.

9. Your Choices

If you have voluntarily submitted personal information through the public Site and would like to request that it be corrected or deleted, you may contact Bloom Within Counseling using the information below.

Requests will be addressed as appropriate and to the extent permitted by applicable legal, ethical, and record-retention requirements.

This section does not apply to clinical records or protected health information maintained as part of a therapeutic relationship, which may be subject to separate legal and professional requirements.

10. Changes to This Privacy Policy

Bloom Within Counseling may update this Privacy Policy periodically to reflect changes in website practices, services, technology, or applicable requirements.

When changes are made, the “Last Updated” date at the top of this page will be revised. We encourage visitors to review this Privacy Policy periodically.

11. Contact Information

If you have questions about this Privacy Policy or the privacy practices of this Site, please contact:

Bloom Within Counseling, PLLC
Melanie Burns, LPC-Associate
Supervised by April West, LPC-S
Email: melanieburns@bloom-within-counseling.com
Phone: (254) 390-9243